Terms and Conditions (T&C)
1. Who We Are
StepBerlin offers relocation assistance and university admission services for students, professionals, and job seekers moving to Germany. We handle your data with care and in accordance with the EU General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect and process the following categories of personal data:
Personal Identification Information: Name, nationality, date of birth
Contact Details: Email address, phone number (collected via application forms)
Education & Career Info: Academic background, resume/CV, professional goals
Relocation Details: Arrival dates, accommodation preferences
Service Use Data: Package selection, service history
Technical Data: IP address, browser type, cookies, and usage analytics
3. How We Use Your Data
Your personal data is used for the following purposes:
To deliver and manage the services you request
To assist with university admissions and relocation logistics
To improve our services and user experience
To process payments (via secure third-party providers)
To comply with legal or regulatory obligations
To send you updates or promotional materials (only with your prior consent)
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
Contractual necessity – to provide the services you’ve requested
Consent – where applicable, such as for marketing communications
Legal obligation – when required to meet regulatory duties
Legitimate interests – to improve and protect our services
5. Data Sharing & Storage
We do not sell your data. We only share it with trusted partners (e.g., university admission consultants, payment processors) strictly as needed to deliver our services. All third-party providers are bound by GDPR-compliant agreements.
Your data is securely stored on encrypted servers, and we take all reasonable measures to protect it against loss, misuse, or unauthorized access.
6. Your Rights
Under the GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
Object to or restrict certain types of data processing
Request data portability
To exercise your rights, please use the contact form available on our website.
7. Cookies & Analytics
Our website uses cookies to enhance functionality and collect anonymous usage statistics. You can manage your cookie preferences in your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically to stay informed.
Contact Information
For any inquiries regarding these terms, you can contact us at:
Email: care@stepberlin.com
Phone: +49 176 84830871
StepBerlin
Start, Settle, Succeed
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Get In Touch
Email: care@stepberlin.com
Phone: +91 7736341008
+49 17684830871
Hours: Mon-Sun 8:00AM – 11:00PM
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