Terms and Conditions (T&C)

Introduction

Welcome to StepBerlin! These Terms and Conditions govern your use of our website and services. By using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Eligibility

StepBerlin provides assistance services for students and individuals relocating to Germany. To use our services, you must be at least 18 years old or have parental consent.

Services Description

StepBerlin offers various relocation assistance services, including airport pickup, accommodation support, registration assistance, and more. We act as a facilitator but do not guarantee university admissions, visa approvals, or job placements.

Payment & Refund Policy

Payments for services must be made in full before service delivery.
Refunds are only provided in cases where StepBerlin fails to deliver the agreed service.
No refunds will be given for services already rendered or due to changes in personal circumstances.

User Responsibilities

Provide accurate and truthful information.
Follow all German legal and immigration requirements.
Attend scheduled appointments and respond to communications on time.

Limitation of Liability

StepBerlin is not responsible for external factors such as visa rejections, delays in city registration, or issues caused by third-party services like banks or transport providers. Our role is to guide and assist, but final responsibility lies with the individual.

Changes to Terms

StepBerlin reserves the right to update these terms at any time. Any changes will be communicated via our website.

Contact Information

For any inquiries regarding these terms, you can contact us at:
Email: care@stepberlin.com
Phone: +49 176 84830871

StepBerlin

Start, Settle, Succeed

Get In Touch

Email: care@stepberlin.com

Phone: +91 7736341008

+49 17684830871

Hours: Mon-Sun 8:00AM – 11:00PM

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